“A truly collaborative partnership” – Sopwell House & Eproductive
Background
Nestled in the countryside near the historic cathedral city of St Albans in Hertfordshire, Sopwell House is a luxury Georgian hotel 25 miles north of London.
The property is comprised of 126 rooms and suites, several dining outlets, and extensive spa and gym facilities.
In addition, it is used as a venue for meetings, private events, and weddings.
Sopwell House requires a reliable, flexible, and hospitality‑focused workforce management solution to support its 300+ employees.
A decade with Eproductive
Since 2016, the hotel has partnered with Eproductive, using the EPS people management system to streamline workforce operations and strengthen HR compliance.
For 10 years, Sopwell House has utilised EPS for:
Staff scheduling and rota management
Time & Attendance tracking
Labour cost control
HR and staff management
Operational reporting and workforce insights
Over the last decade, Sopwell House has worked with Eproductive on various projects to get the most out of the system.
Frequent review meetings have meant the two teams have been consistently in contact with each other to make sure that EPS is as efficient and effective as possible for the property.
“Provide solutions that work in the real world”
Regarding the relationship with Eproductive, Diane Packer, Director of HR, said:
“Working with Eproductive is a truly collaborative partnership.
“With regular discussions, they understand our ever-evolving needs to stay HR-compliant and enhance the end user experience.
“The team are always available to bounce off ideas, and with their operational knowledge they provide solutions that work in the real world.
“The appetite to continually improve the system capabilities provides my team with confidence and the tools they need to provide excellent service to all of our employees.”
“Super client-focused”
HR Advisor Lydia Hollingsworth echoed this sentiment, saying:
“Working with Eproductive is such a pleasure!
“Not only is the helpdesk always readily available and super speedy, but the wider team are also super client-focused – they really ensure the system is set up to meet your needs and truly try to understand what it is you are trying to achieve.
“Our account managers are not only helpful, but I genuinely think of them as part of our team.”
Discover EPS: people management designed for hospitality
EPS, the people management system from Eproductive, is designed exclusively for the hospitality industry.
From rota planning and labour forecasting to compliance, HR workflows, and employee self‑service, it gives hospitality businesses the tools they need to empower teams, manage costs, and deliver exceptional guest experiences.
To learn more about how EPS can support your business, explore our website or get in touch by emailing info@eproductive.com.
